Frequently asked
about UK→France moves

Yes — that is the entire point. We are a single-route specialist, not a generalist firm with a France brochure. We do this corridor every week and know it end-to-end.

Yes for full-house surveys — wherever you are in mainland UK we will visit at your address. Partial loads from more remote regions sometimes consolidate at a regional hub.

Yes — the ten regions on our destinations page cover the whole of France from Brittany to the Alps and from Normandy to the Côte d'Azur. Each has its own destination team and route schedule.

Weekly minimum to most French regions, often more often to Paris and the Côte d'Azur during peak season.

Yes — partial-loads share a route on consolidated weekly runs. Lower cost than a dedicated full-house route; same customs and insurance treatment.

Yes, end-to-end. EORI registration with HMRC, ToR1 declaration, French douanes entry-point declaration, bilingual customs inventory — all filed by us on your behalf.

Most household goods owned more than 6 months qualify for the EU Transfer of Residence (ToR) relief and move duty-free. We file the ToR1 with HMRC and the douanes equivalent at the French frontier.

Yes — every UK-to-EU goods movement requires the originator (you, the household) to have an EORI. It is free, takes 1-3 days from HMRC, and stays valid indefinitely. We help you apply if you do not already have one.

Transfer of Residence — the relief that exempts your household goods from import duty when you move residence permanently from UK to EU. We file it on your behalf as part of the move.

No — that is yours to manage with the French prefecture. What we do is time the delivery so your goods arrive after your prefecture appointment is booked.

Yes — all-risks goods-in-transit cover is included with every move, underwritten by a UK marine insurer. The certificate of insurance accompanies the written quote.

Yes, with declared-value documentation at survey. Art, instruments, antique furniture, and other high-value pieces are itemised separately on the certificate.

Claims are reported in writing within 7 days of delivery, with photographs and the inventory document. The insurer assesses and responds.

Yes — the same goods-in-transit cover extends to depot storage time on either side.

Yes — BAR Overseas Group member. Code of conduct, dispute resolution, and advance-payment protection on your deposit through the BAR Advance Payment Guarantee.

Send us a brief through the quote form on this site, or call us. We arrange a survey of your UK property — in-person for full-house, video walk-through often suffices for smaller moves — and the written quote follows by email.

Yes. The written quote is one figure covering door-to-door, customs, and insurance. The only variations after that are if you change the move scope (add items, change destination, change date) — we re-quote in that case.

Yes — a deposit is taken at booking confirmation, with the balance due before the lorry leaves the UK. Deposits are protected under the BAR Advance Payment Guarantee.

Yes. We do not push for a sale; if our quote is not right for your move, no problem.

Typically 3-7 days door-to-door depending on UK origin, French destination, route choice, and consolidation. The written quote includes the likely transit window for your specific move.

Yes. UK-side and France-side indoor storage is available, climate-controlled options at most depots. Charged separately, flexible duration.

Ideally 2-3 months for full-house moves. Shorter notice possible for partial loads if a consolidated route has space. Peak summer (June-August) books out earlier.

Yes — we run year-round. Winter ferry crossings can be weather-affected; we monitor forecasts and reschedule by a day or two if storms are severe.

Yes — pianos are routine. Specialist piano movers travel with the load; dedicated cradles, climate-monitored transit.

Yes. Custom crates with art-grade construction, climate-controlled where required, declared-value insurance.

Yes — climate-controlled transport with the right paperwork. Wine cellars need declared-value documentation and customs treatment that recognises private cellar movement vs commercial wine import.

Yes, through our vehicle-partner network. Most economical when added to a full-house move on the same route.

No — pets travel under their own regime through specialist pet-relocation firms. We coordinate timing with your household move.