Booking terms

Last updated: 2026

UK→France Removals operates under the British Association of Removers (BAR) Overseas Group standard contract. The summary below outlines the key points; the full terms accompany every written quote.

Quotes

Written quotes are valid for thirty days from issue. After that we may need to re-survey or re-quote depending on changes in route conditions, fuel costs, or move details.

Booking and deposit

A booking is confirmed when you sign the quote and pay the deposit. The deposit is refundable up to fourteen days before scheduled collection. Deposits are protected under the BAR Advance Payment Guarantee scheme.

Balance payment

The balance is due before the lorry leaves the UK. Payment by bank transfer or card.

Cancellation

Cancellation more than fourteen days before scheduled collection: deposit refunded in full. Within fourteen days: charge equal to the deposit. Within seventy-two hours: deposit plus reasonable costs already committed.

Insurance

All-risks goods-in-transit cover included with every move, underwritten by an established UK marine insurer. Certificate accompanies the written quote.

Claims

Claims must be reported in writing within seven days of delivery. Photographs and inventory document accompany the claim.

Customs paperwork

We file UK-end customs (EORI, ToR1, HMRC C1331) and the French douanes filing on your behalf. You warrant the inventory information you provide is accurate.

Items we cannot move

Live plants and animals, perishable food, hazardous materials (including lithium-ion batteries above certain capacities), items prohibited under UK or French customs law. Full list with the written quote.

Disputes

Disputes that cannot be resolved between us are referred to the BAR Overseas Group dispute-resolution scheme — independent process available to all BAR-member customers.